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Q: What will my International Account Manager do to help get my order delivered?"
A: Once we receive acknowledgment from the manufacturers
(a process that should take about 4 weeks), your International Account Manager will
contact you every two weeks with an update. As individual carton weight and dimensions are
determined, we will calculate the container size most appropriate for your order and will
supply you with an estimated shipping rate. When we deem your order complete, you will be
advised of your exact account balance and exact freight charge. Once your payment has been
received via cashier’s check, money order or wire transfer (made payable in U.S.D. to
Furnitureland South), we will promptly schedule your delivery.
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"Where do I send the wire transfer?"
A: Routing instructions can be obtained from your sales associate or
your International Account Manager. Remember, there is a 3 day processing period once the transfer
has been sent from your banking institution. Therefore, your container can not be released until
your funds have been received by Furnitureland South. Your International Account Manager will send
you verification of the receipt of funds, thereby beginning the shipping process. Your container
will be delivered to the shipping port to await transport to the final port of destination.
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"Can I choose my own forwarder?"
A: Yes, it’s your option. If you choose your own shipping agent,
simply supply us with the company’s name, telephone number and the name of the contact.
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"What about insurance?"
A: It is important to insure the cost of your entire order, the
amount of the freight charges and the replacement cost of the container itself. We will
supply you with current insurance costs. Of course, if you choose your own insurance company,
a copy of the certificate of insurance will be required before the furniture is released.
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"Is there anything else?"
A:We will provide you with all the papers and documentation
necessary for clearance at Customs. You must contact an agent at the port of destination
to clear your goods. Then, advise your International Account Manager if you want us to
coordinate in-home set up with your freight forwarder or if you’ll coordinate that service
yourself.
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"Who do I contact if something arrives damaged?"
A: It is important that each item be carefully and thoroughly inspected
by you or your authorized agent immediately upon delivery. We suggest that you keep a camera
with you during the unloading process so that any possible damage can be documented. In case
of damage, contact your insurance company directly. They will review your photos and other
documents and will begin processing your claim.
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